The RV Krew is a data controller for the purposes of this Privacy Policy (“Policy”). This Policy describes how we treat information that identifies, or can be used to identify, you as an individual (“Personal Information”) that we collect in connection with our vehicle rental business offline and through our website and other online platforms where this Policy is located (we refer to these online platforms collectively as our “Platform”).

How we may collect your personal information

We may collect your Personal Information in different ways:

Directly From You. We may collect this information through our service providers. For example, we may collect your personal information when you:

• Register for an account.
• Request or purchase our products and services.
• Using our Platform.
• Submit an inquiry or other information to us.
• Contact us via telephone.
• Participate in our loyalty program.
• Provide information at our store.
• Interact with us in-person.
• Complete an online form.
• Contact our sales or support team.
• Interact with our social media pages.
• Otherwise engage with us.

Passively. For example, when you visit and navigate our Platform/Website on any device. We may also collect information about users over time and across different websites and devices when you use the Platform/Website. We may use tools such as analytics and cookies, including cookies run by third parties, to collect this information.

From In-Vehicle Technologies and Telematics Devices. We may receive information about you from technologies that are native to or installed in vehicles, including through navigation systems telematics, gauges, GPS systems or event data recorders. This may also include information received from a dashboard camera or information received from original manufacturers (OEMs).

From Third Parties. We may receive information about you from other sources. For example, this may include receiving information from:

1. Our business partners, including licensees, assigns, advertisers, analytics companies, booking channel providers, advertising networks, social media sites, companies that offer joint promotions with us or companies with which we collaborate to provide products and services, and companies that help us learn more about our customers, such as consumer reporting agencies, data brokers and data aggregators.
2. Third-party devices.
3. Social media sites, including if you interact with one of our social media pages.
4. Your contacts who provide your information to us in connection with our products and services.
5. Companies that provide information to supplement what we already know about you, including consumer reporting agencies, data brokers and data aggregators. Certain third parties may link your name and email address to other information they have collected. This might include online usage information.

How we may use your personal information

We may use your Personal Information in different ways:

• To Provide You With Goods and Services. This may include fulfilling your requests for our products and services, completing transactions, issuing gift cards, confirming or offering insurance in connection with car rentals, offer services and discounts such as counter discount programs, military rates or government discounts, process employment funded payments, discounts or program and administering employment accounts in connection with our car rental services. This may also include providing options related to refueling and imposing fees following a rental.
• For Accommodations Purposes. For example, this may include accommodating special medical needs (e.g., hand controls) and providing sickness protection.
• To Run and Improve Our Business. We may use your information to analyze and improve our Platform, products and services. This may also include using your information for business administration purposes, such as for accounting, claims administration, dispute resolution, record keeping, legal, systems operations and administration, and other administrative purposes. This may also include using your Personal Information to provide our loyalty and affiliate program. We may also use personal information to improve the content of our messaging and understand how you interact with our communications or our Platform/Website. This may also include maintaining our fleet of vehicles, such as to locate the vehicle during your rental if the vehicle is lost, stolen, or overdue, to determine the time of the vehicle’s departure from and return to our rental location and to estimate the levels of fuel in the vehicle’s tank upon its return to our rental location.
• To Communicate With You. This may include responding to your feedback or providing customer support. It may also include responding to your inquiries and questions. We may communicate with you about your account or our relationship. We may also contact you about this Policy or our Platform/Website terms and conditions.
• To Understand Your Interests. This may include understanding what products and services may be of interest to you or remembering your preferences. This may also include customizing your experience with us.
• To Determine Your Identity or Eligibility. This may include confirming your identity in connection with our car rental services. This may also include evaluating your eligibility for our products and services and taking actions to suspend or terminate your ability to continue to rent vehicles or suspend or terminate your accounts with us.
• For Marketing Purposes. We may provide you with marketing communications about promotions, our company and our products and services. This may also include using your information to personalize your experience on our Platform and with our products. We may also engage in cross-contextual advertising and retargeting.
• To Combine Information. For example, we may combine information that we collect offline with information we collect through our Platform/Website. We may also combine information we collect about you from the different devices you use to access our Platform/Website.
• For Legal or Security Purposes. This could include protecting our company and consumers who use our products and services. It may also include protecting our Platform or fulfilling our legal requirements. This may also include using your personal information to send emergency services. We, or our Service Providers, may also use personal information for the detection and prevention of fraud, security threats, or other illegal activities or malicious behavior or for managing disputes.
• As Otherwise Permitted By Law or As We May Notify You.
• As Requested or Directed By You. 

You will be required to enter a valid phone number while registering on the Platform/Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls, SMS notifications and/or any other electronic mode of communication in case of any rental request related updates.

How we may disclose your Personal Information

We may disclose your Personal Information in different ways:

• Internally. We may disclose your information to our parent, subsidiary, and affiliate entities.
• On Our Platform. For example, we may disclose your information on our Platform or on our social media sites.
• To Our Service Providers. We may disclose your information with third parties who perform services on our behalf. For example, this may include companies that send emails on our behalf or help us run, evaluate or improve our Platform, including analytics companies and claims management providers.
• To Corporate Partners. For example, we may disclose Personal Information to corporate discount program sponsors (including sponsors of employer/corporate rate plans and credit card and travel club discount programs) or membership program participants.
• To Our Business Partners. For example, we may disclose Personal Information to OEMs, licensees, assigns, advertisers, analytics companies, booking channel providers, advertising networks, or social media sites. This may also include companies that offer joint promotions with us or companies with which we collaborate to provide products and services. We may also disclose Personal Information with companies that help us learn more about our customers, such as consumer reporting agencies, data brokers and data aggregators. If you participate in our loyalty program, we may disclose your Personal Information so you can receive benefits from a select group of our business partners.
• To Insurance Companies. For example, we may share Personal Information with insurance companies in connection with a claim or dispute or for other legal purposes.
• To Gift Card Companies. This may include gift card platform providers or gift card manufacturers.
• To Any Successors to All or Part of Our Business. For example, if we merge with, are acquired by, or sell part of our business to another entity. This may include an asset sale, corporate reorganization or other change of control.
• To Comply With the Law or To Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We might disclose information when we are investigating a potential fraud.
• For Other Reasons We May Describe to You.
• As Requested or Directed By You.

Data Collection

We, both directly and through Our service providers, business partners, discount sponsors, advertisers, and booking channel providers, collect Personal Data that you provide on Our websites, on third-party websites, on applications, and offline in connection with any inquiries, reservations, rentals, purchases, or services. Information collected about your use of Our websites, applications, or other websites may be combined with personal or other information about you from other online or offline sources. We also will collect Personal Data across all the devices you use to access websites or applications of Us and Our designated service providers.

Providing your Personal Data to Us may be required due to a legal obligation which could be a statutory or contractual obligation, may be on a voluntary basis or may be necessary for us to enter into the contract with you, depending on the purposes for which we collect and use your Personal Data as set out in this Privacy Statement. However, if you do not provide your Personal Data to Us this may result in disadvantages to you, e.g. we may not be able to provide certain products or services to you. However, unless otherwise stated, not providing your Personal Data will not result in legal consequence for you.

Do not provide information about others unless you are authorized to do so and have obtained consent to have all information used, disclosed, and transferred in accordance with this Privacy Policy. By submitting information about others, you represent and warrant that you are authorized to do so and that you have received authorization from the person about whom you are providing the information and that person has consented to have all information used, disclosed, and transferred in accordance with this Privacy Policy.

Types of Information Collected: The types of information collected regarding you and your interactions with Us may include, but is not limited to:

Personal Information

• Your name,
• Email address,
• Phone numbers, (including cell and home),
• Residency address,
• Date and place of birth,
• Gender,
• Age,
• Passport number,
• Driver’s license or other ID photograph,
• Credit score and history,
• Criminal history,
• Background

Technological Information 

• IP address,
• Device ID,
• Browser type;
• Language;
• Operating system;
• Geo-location data;
• Location from which you accessed Our websites;
• The specific webpages visited;
• The date and the time of a visit;
• The websites you visit immediately before/after;
• Links you click within Our websites;
• The functions you use on Our websites;
• Any reservations, updates, purchases, or other transactions through Our websites;
• The data you view or download from Our websites;

Rental Information

• Payment card information,
• Video of you and interaction with Us
• Membership organization number
• Organizational affiliations
• Employee ID number
• Employer name and contact information
• booking location
• Rental or purchase location
• Return location
• Geographical areas visited
• Preferences and usage information
• Charges incurred
• Purchase prices and details
• Itinerary information
• Data related to claims
• Consent

How  You Grant Consent

When you provide us with Personal Information, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your Personal Information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How You Withdraw Consent

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your Personal Information, at anytime, by contacting us at [email protected]

Disclosure

 We may disclose your Personal Information if we are required by law to do so or if you violate our Terms of Service.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your Personal Information to the extent necessary to allow them to perform the services they provide to us. For these providers we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your Personal Information. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your Personal Information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics

This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.

Google AdWords

Using Google AdWords code we are able to see which pages helped lead to sale. This allows us to make better use of our paid search budget.

Age of Consent

 By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this website.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Content Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected]

Security

The Internet is not 100% secure. We cannot promise that your use of our Platform will be completely safe. We encourage you to use caution when using the Internet. We use reasonable means to safeguard Personal Information under our control. We use reasonable administrative, technical, personnel, and physical measures that are designed to safeguard and ensure the integrity of Personal Information. To help us protect your privacy, you should maintain the confidentiality of any logon IDs and passwords, member numbers, or other identifiers or credentials you may have set up or that were provided in connection with your participation in or use of our products, services, or websites. You should use a unique password for our Platform that is different than the passwords you use for any other sites or online platforms. If you have reason to believe that any account with us is no longer secure, you must immediately change your password and contact us.

Please do not include confidential information, such as your credit card number or account passwords, in any email or text you send to us or on any posting you make to a public area of a third-party social network page, especially since any such posting immediately becomes public. For a more secure way to communicate with us over the Internet, please click on the “Contact Us” link on our Platform/Website.

Updates to this notice

We may update this Privacy Policy from time to time. If we modify our Privacy Policy, we will post the revised version here, with an updated revision date. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we may also notify you by other means prior to the changes taking effect, such as by posting a notice on our websites or sending you a notification. By continuing to use our website after such revisions are in effect, you accept and agree to the revisions and to abide by them.